Here is one account from RipOffReport.com of a merchant that tried PaySimple for merchant services, and ended up with lots of problems:
They switched their merchant account over and went with PaySimple. Within 5 months, PaySimple placed their funds on hold, because of a $200.00 charge that would not clear the bank account. Without questioning the client, their bank account funds were frozen. A month and a half went by and still had not had their funds released. They also double deducted some of the merchants clients, because of manual deductions from “disabled” client accounts. They were apparently overriding, to expedite the release of funds, which was now over a month and a half.
The merchants customers began to become upset, so the merchant started refunding customers, even though PaySimple continued to hold their funds. The merchant lost three clients over the situation. The next thing that happened is the account representative informed the merchant they were no longer handling the case, and referred the merchant to a new account representative to start all over. They followed up this bit of information with a draft on the merchants bank account for a monthly service fee, even though their funds were frozen. These problems have greatly impacted the merchants business. The merchant was forced to get lawyers involved, because of the games PaySimple was playing.
This website BestOnlineMerchantAccounts.com, reported their review of PaySimple, which resulted in a final grade of 48 out of 80. They really ranked low in the pricing categories, also in the features category.
The BBB Business Review reports that PaySimple has 5 complaints that were listed and closed, with 4 of them being within the last 12 months.
SiteKarma.com gave PaySimple.com a .5 out of 5, and the rate of “I don’t like this site.” Here is the word for word quoted account from the SiteKarma.com site:
“Since day 1 this company lied to me. I was exploring being able to accept credit cards directly as I am a small business and was looking to expand my horizons. One of my concerns was I needed to be able to accept international orders, 30% of my orders are international orders. I was told this would not be a problem. Later they tell me oh its a big problem with their NPC risk department and that I could not have more than 1% of my transactions come in via international? What the heck? I was told this AFTER I signed their contract, which states I can’t cancel them now for 2 years unless I want to pay 250.00 early termination fee! How is this fair? I was promised on the phone something very different than what I had signed up for and now I need to pay them to cancel their service that is not what I had wanted because they either did not know or lied about it to get me to sign up! “
“The day I first contacted PaySimple, and were they quick to hound me to death and push me along with the process. I was promised that I would be up and running within 48 hours. I was told 25% international sales transactions would not be any issue/problem for them to handle at all. To me, like any normal person this means your account will be fully functional within 48 hours correct? First off after asking for scan after scan of documentation and not being able to actually ask for everything they needed in one shot, as this went on for 2 days… they finally created my account… ON THE WRONG PLATFORM. So I am still not able to invoice/accept credit cards for my company, we’re on day 4-5 now mind you. Finally someone sees that my account was configured completely wrong which is why I was seeing the wrong screen. I am thinking this is turning out to be a nightmare. If only I had known it was going to get oh so much worse. A week later I am finally set up with my account, on the correct platform for $34.95 a month + processing fees.”
“So I log in to start invoicing and billing customers away, I proceed with business as normal. I notice I have not seen any of the funds from my charges and its been about a week. I am not happy with this as I need to order supplies to fill some of these orders! A few days later I get an email stating that their risk department NPC wants to speak with me, and this is normal. They do this to all new accounts. Wait a minute here? It’s now been 2 weeks and my account is not fully functional yet? Nope! It sure isn’t, their RISK department wants to check you out. So I talk to the risk department, having to send in all these documents and proof I was mailing out customers packages that the charges were for. Normally I do not even send out orders to customers until the funds have been received and cleared! They made me send them out, give them proof I shipped them, etc. All without me ever seeing a penny! This was getting insane here, they were now sitting on about 3k in my businesses money. My hands were bound here and I could not carry on business as it was! Finally the NPC risk department, after explaining to me I was not allowed ANY foreign transactions / and absolutely NO foreign credit cards, having shipped 2k out in my inventory without ever seeing a penny for it to my customers, having to play phone tag for 3 days with their NPC risk department. (Oh PaySimple also never gave me my merchant NPC account number which is completely different than their account number for you).”
“This caused a lot of run around with NPC. 3 Weeks later I am finally released my funds, extremely behind now on business and aggravated. I decided to return to paypal since it was such a headache for me, unfortunately here lies the problem… I can’t cancel their service due to they bs’d me into signing a contract, with an early termination fee, for a service that is inadequate for my business needs as originally promised it was.”
“Months later I was poking around their website and saw I was supposed to be able to use their online billing for my account. I contacted them about it and they said I needed to be set up with ACH payment processing but they could not do this because they lost my state tax papers, and wanted me to resend them! I told them to forget it, I could see this end up turning into a nightmare again! I decided well since I have the account and a customer actually wanted to pay via credit card but not Paypal, I send her a PaySimple invoice.. Sure enough! NPC department decides once again to freeze my funds and wants to speak with me! So here I am, stuck with an account I cannot cancel for $250, I cannot use for international transactions as I was promised, cannot use for normal transactions without having to speak to the risk department for a week at a time that I am flagged and everything I was promised when I wanted to sign up, never was true. How Shady.”
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